Every vintage piece has its own condition. The description and photos on the product page let you examine the bag before ordering.

For details on a sign of wear or a specific feature, send the link to the bag and your question to louise@amanavintage.fr.

Please check the photos and description of the bag you are interested in. For details about the interior, corners, handles or anything else, write to louise@amanavintage.fr.

Include the link to the product page and describe what you would like to check: the team will then be able to identify the piece and answer you.

Every bag goes through a human expert appraisal carried out by luxury leather goods specialists. Materials, stitching, logos and manufacturing details are examined.

AMANA complements these checks with AI authentication technology developed in the United States, which analyzes detailed photographs of the piece. An authenticity card then accompanies the authenticated bag.

The information on this card can be verified online using its number and the order number.

Have the certificate number shown on your card and your order number ready.

1. Open the verification area below.
2. Enter both numbers, then select "Verify".
3. View the result and the item details displayed.

If no certificate matches, check the information you entered. If you have any difficulty, contact louise@amanavintage.fr.

Yes, you can pay in 3 installments with no fees using Scalapay. Installment payment remains subject to Scalapay's acceptance, which may refuse access to its service.

The available payment methods and the terms of installment payment are displayed at checkout, and no surcharge is applied depending on the method chosen.

Write to louise@amanavintage.fr stating your order number and your request. For a delivery question, add any tracking information you have.

You can also call us on 05 54 54 81 62. We reply to emails within 24 hours.

As soon as your order ships, you receive an email with your tracking number. You can also track your parcel on our Track my order page, using your order number and your email.

An order paid before 3 p.m. on a business day ships the same day.

• Mainland France (Chronopost): delivery in principle on the business day following shipment, at the latest 5 business days after payment.
• European Union and rest of the world (UPS): in principle 3 to 5 business days after shipment, at the latest 10 business days after payment.

A delay or a problem? Write to louise@amanavintage.fr with your order number.

• Mainland France: Chronopost, to your home or a pickup point, delivery normally the business day after dispatch.
• European Union and rest of the world: UPS, delivery normally within 3 to 5 business days.

These timeframes are those announced by the carriers. They may vary depending on the dispatch day: an order paid after 3 pm, at the weekend or on a public holiday is shipped the next business day. They may also vary for reasons beyond our control, such as a customs check. In all cases, your order is delivered at the latest 5 business days after payment in mainland France, and 10 business days elsewhere.

For a safe handover, home delivery can be made against a code received by email or SMS. Where customs duties may apply, how they are covered is indicated before purchase. Every parcel is carefully packed.

Yes, in mainland France: choose Chronopost pickup point delivery and the pickup point that suits you when you order. The parcel is delivered there in principle on the business day following shipment.

Check the order tracking page to find the latest information on your shipment.

If information is missing or seems incorrect, write to louise@amanavintage.fr with your order number and a description of the problem. The team will be able to retrieve your file.

You have 14 days after receipt to notify us of your return, then 14 days to send the bag back to us.

1. Notify us of your return using our online withdrawal form (no account needed), from your customer account or by e-mail at louise@amanavintage.fr.
2. We send you the return label. The return is free, whatever the country of delivery.
3. Send the bag back with its accessories and documents, in protective packaging, leaving the “Do not remove” seal attached to the bag.

We refund you no later than 14 days after your return request, using the payment method used at the time of purchase. We may wait until we have received the bag, or proof that it was sent, before refunding.

The refund includes the price of the bag and standard delivery fees. The free return label is not deducted, and no store credit is imposed on you. How long it takes to appear on your account then depends on your bank.

As soon as you notify us of your return, using the online withdrawal form, your customer account or by email to louise@amanavintage.fr, we send you the label and the instructions. No prior authorisation is required.

The return is free, whatever the country of delivery. The return address and the carrier are shown on the label. If it cannot be generated automatically for your country, our customer service will send it to you.

Yes. For an exchange, contact our team at louise@amanavintage.fr stating your order number and the bag you are interested in.

As each piece is unique, the exchange depends on the availability of the bag you want. If it costs more than yours, the price difference remains to be paid.

• Email: louise@amanavintage.fr, reply within 24 hours
• Phone: 05 54 54 81 62
• Chat: at the bottom right of your screen
• Instagram: direct message to @amana.vintage

To speed things up, please include your order number or the link to the bag concerned.

AMANA operates exclusively online and currently has neither a showroom nor a physical store.

The descriptions and photos help you discover each bag. If you would like more details before purchasing, send the link to the item and your question to louise@amanavintage.fr.