Exclusive Return Policy
Dear Customer,
At AMANA, our commitment to excellence and customer satisfaction is at the heart of what we do. We understand that purchasing a luxury item is a significant moment and we are committed to providing an impeccable experience.
Returns within 14 days
You have the right to change your mind. We accept returns of unused products within 14 days of receipt of your order. Please note that items must be returned in their original condition, unused, including photoshoots or everyday use, and in their original packaging.
Return procedure
To initiate a return, please contact our customer service by email at louise@amanavintage.fr . You will then receive a return address and detailed instructions on how to return your item. It is important to follow these instructions carefully to ensure your return is processed efficiently.
Return costs
Return shipping costs are the responsibility of the customer. We recommend using a trackable and insured delivery service, as we are only responsible for returned items once they have been received at our warehouse.
Refund
Once the returned item is received and inspected, a refund will be issued via the same method of payment used for purchase, less return shipping costs, if applicable. Please allow up to 14 business days for your refund to be processed.
We appreciate your understanding and remain at your disposal for any questions regarding our return policy or other aspects of your experience at AMANA.
