Conditions of Sale

General Conditions of Sale

FIELD OF APPLICATION The following T&Cs apply to all orders placed on our online shop. Our online shop is aimed exclusively at consumers.

A “consumer” is defined as “any natural person who acts for purposes that are outside his trade, business, craft, liberal or agricultural activity”. A “professional” is defined as “any natural or legal person, public or private, who acts for purposes that are within his trade, business, craft, liberal or agricultural activity, including when he acts in the name of or on behalf of another professional”.

CONCLUSION OF THE CONTRACT The sales contract is concluded with AMANA. In accordance with the provisions of the Civil Code on the conclusion of online contracts, after viewing the details of your order, and in particular its total price, you will have the opportunity to correct any errors. Then, the contract will be concluded when you click on the button allowing you to confirm your order and acknowledge your payment obligation.
CONTRACTUAL LANGUAGE(S) AND REGISTRATION OF THE CONTRACT TEXT The language available for the conclusion of the contract is French.
SALES PROCESS 4.1 The seller offers one or more parts for an estimate. The first step is to complete the form available on the AMANA website. Information and photos are required so that our sales team can provide a price estimate as soon as possible. It is also possible to make a direct written request via the contact form or by email. louise@amanavintage.fr

4.2 The AMANA team of experts carefully examines the elements provided concerning the part(s) offered by the seller within 48 hours. If the product complies with the requirements of our team, a commercial offer, adapted to the description of the product(s), is issued. The commercial offer is sent by email and is accompanied by the sales mandate or sales contract. The seller can decide to sell the part(s) offered directly, or he can choose the deposit principle.

4.3 The seller may accept or refuse the deposit conditions proposed by AMANA.

4.4 If the seller accepts the conditions of sale, he returns by email a confirmation of acceptance of the conditions of deposit or sale proposed by AMANA. Within 48 hours of acceptance of the commercial proposal, AMANA initiates the removal of the object by a specialized carrier. The seller then receives an email from the carrier with the shipping slip to stick and an electronic link to schedule the removal of the object on the date and at the location of his choice. The transport costs to our premises are prepaid by AMANA. The seller will hand over the package to the carrier. It is also possible to send the package by any other means to the address that will be given in this specific case.

4.5 Upon receipt of the product at our premises, the appraisal team will authenticate the part(s) sent in order to confirm the estimate. At the end of the appraisal, a certificate of authenticity will be issued, ensuring that no product is a counterfeit and that it complies with the description provided by the seller. Otherwise, the part will be returned to the seller at their expense.AMANA then proceeds with the photoshoot, the online publication of the product as well as all the necessary marketing actions in order to sell the product(s) as quickly as possible.

4.6 Once the product is sold, it is sent according to the buyer's choice. The amount of the transaction is sent to the seller, less the commission proposed in the deposit mandate and the prepaid shipping costs, after expiry of the buyer's fourteen-day withdrawal period, within a maximum of 10 days.

4.7 If the item(s) entrusted by the seller do not find a buyer under the conditions indicated in the sales mandate, generally 60 days, AMANA may offer the seller to renew the contract under the same conditions. Also, AMANA may offer the seller a revision of the initial price. This reduction will be displayed on the site and materialized in the online sales catalog as well as the product sheets in order to accelerate the sale of the product. Furthermore, if the item(s) remain unsold under the conditions indicated in the sales mandate after 60 days after it is put online on the site and the seller will then have, if he so requests, the option to immediately recover the product(s); the shipping costs being entirely borne by AMANA.

DELIVERY CONDITIONS Shipping costs are added to the prices of the products indicated. More detailed information on the amount of the shipping costs is provided to you with the offers. All orders are shipped. You do not have the possibility to collect your order directly from our premises. The products offered for sale on our site cannot be delivered to automatic lockers.
PAYMENT In principle, the following payment methods are available to you in our shop:

PAYMENT BY BANK CARD (Shopify Payment) Card payment is entrusted to the company Shopify. The entry of your credit card number as well as its expiration date and cryptogram are done on a highly secure page directly at Shopify. The site (URL of the site to be completed) does not store any card numbers.

The charge to the customer's bank card will be made in euros when the order is accepted by Shopify.

PAYMENT IN SEVERAL INSTALLMENTS (KLARNA) Payment in installments/deferred payments is available via our partner Klarna. Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure.

Termination

Any termination of the T&Cs binding the Seller and the customer shall result in the termination of the T&Cs between Klarna and the customer.

RETENTION OF TITLE We remain the owners of the goods until full payment has been received in the case of a direct sale.
DAMAGE OCCURRING DURING TRANSPORT In the event that goods are delivered to you with visible damage occurring during transport, please make a complaint about said defects as soon as possible to the delivery person and contact us without delay.
WARRANTIES AND COMPLIANCE The law on legal guarantees applies.

Legal guarantee of conformity:

The legal guarantee of conformity is provided for in Articles L.217-4 et seq. of the Consumer Code.

Under the legal guarantee of conformity, we are required to respond to any lack of conformity of the goods sold present at the time of delivery under the conditions of Article L.217-4 of the Consumer Code. However, we are not bound by the public statements of the producer or his representative if we are not aware of them.

When the consumer acts under the legal guarantee of conformity, he benefits from a period of 2 years from the delivery of the good to act; he can choose between the repair and the replacement of the good, subject to the cost conditions provided for in Article L 217-9 of the Consumer Code. The consumer is exempt from providing proof of the existence of the lack of conformity of the good during the 24 months following the delivery of the good, except for goods purchased second-hand for which a period of 6 months applies. The legal guarantee of conformity applies independently of any commercial guarantee that may have been granted. Legal guarantee against hidden defects: The consumer can decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code within a period of 2 years from the discovery of the defect. Under the legal guarantee of hidden defects, we are required to respond to hidden defects in the thing sold which make it unfit for the use for which it is intended or which reduce this use so much that the buyer would not have acquired it or would have paid a lower price for it if he had known about them. In this case, the consumer can choose between the resolution of the sale or a reduction in the sale price in accordance with article 1644 of the Civil Code.

You will find on the online store, for each product, a specific information sheet as well as information relating to any additional specific guarantees that may apply to the product.

The products sold on the site are all second-hand: AMANA is not a partner of any brand present on the site. On each product sheet, you will find the condition attributed to the product in question. At AMANA, we favor parts in very good condition, which is why we offer the following quality scale:

S: New/Like New Item

A: Item in Super condition

B: Item in good general condition, may have some natural wear marks.

C: Item that has been used well, has several visible signs of wear.

DISPUTE RESOLUTION

In accordance with Articles L.616-1 and R.616-1 of the Consumer Code, we offer a consumer mediation system. The selected mediation entity is: CNPM - CONSUMER MEDIATION. In the event of a dispute, you can file your complaint on its website: https://cnpm-mediation-consommation.eu or by post by writing to CNPM - MEDIATION - CONSOMMATION - 27 avenue de la libération - 42400 Saint-Chamond

Une question ?

Comment nous contacter ?

Nous sommes toujours à votre écoute !

Voici plusieurs façons de nous joindre :

Par le Chat du site internet : en bas à droite de votre écran

Par e-mail : Vous pouvez nous écrire à louise@amanavintage.fr.

Nous nous efforçons de répondre à toutes les demandes dans un délai de 24 heures.

Par téléphone : Vous pouvez nous appeler au +33 (0)5 54 54 81 62, tous les jours, de 10h à 19h.

Sur les réseaux sociaux : Retrouvez-nous sur Instagram @amana.vintage et envoyez-nous un message direct.

Les sacs sont-ils authentiques ?

Chez Amana, l'authenticité est au cœur de notre engagement.

Tous les sacs que nous vendons sont 100% authentiques et proviennent directement de grandes maisons de luxe comme Louis Vuitton, Gucci, Chanel, et bien d'autres.

Pour garantir cela, nous avons mis en place un processus d'authentification rigoureux :

Expertise humaine : Chaque sac est d'abord examiné minutieusement par nos experts spécialisés dans la maroquinerie de luxe.
Vérification IA : Nous collaborons également avec une société américaine qui utilise l'intelligence artificielle pour analyser chaque détail du sac, y compris les matériaux, les coutures et les logos.
Certificat d'authenticité : Une fois authentifié, chaque sac est accompagné d'une carte d'authenticité certifiée, garantissant son origine et son histoire, vous pouvez vérifier les informations de votre carte d'authenticité via ce lien.

Quelle est la politique de retour chez Amana ?

Retours gratuits sous 14 jours
Vous disposez de 14 jours après réception pour nous informer de votre décision de vous rétracter, sans avoir à donner de motif, puis de 14 jours pour renvoyer l'article. Le retour est gratuit, quel que soit le pays de livraison : nous vous fournissons l'étiquette.

Comment faire ?
Utilisez notre formulaire de rétractation en ligne, votre compte client ou écrivez-nous à louise@amanavintage.fr.

Remboursement
Nous remboursons le prix et les frais de livraison standard au plus tard 14 jours après votre demande, avec le moyen de paiement utilisé. Nous pouvons attendre la réception de l'article ou la preuve de son expédition. Tous les détails sont dans notre politique de retour.

Quelles options de livraison sont proposées ?

Chez Amana, nous proposons plusieurs options de livraison :

France métropolitaine — Chronopost : toute commande payée avant 15 h un jour ouvré est expédiée le jour même et livrée en principe le jour ouvré suivant, à domicile ou en point relais.

Union européenne et reste du monde — UPS : livraison en principe sous 3 à 5 jours ouvrés après l'expédition.

Les frais et le délai applicables à votre commande sont affichés avant le paiement. Afin de garantir une remise du colis en toute sécurité, la livraison à domicile peut se faire contre un code reçu par e-mail ou SMS. Détails dans nos conditions générales de vente.

Avez-vous un showroom ou un magasin ?

Actuellement, Amana Vintage fonctionne exclusivement en ligne. Nous n'avons pas de showroom ou de boutique physique, mais nous mettons tout en œuvre pour offrir une expérience client de qualité avec des descriptions détaillées, des photos précises et un service client réactif. Vous pouvez toujours nous contacter si vous avez des questions ou souhaitez des informations supplémentaires sur un article !